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Using Lego to capture raw data for Cycle Time and Process Cycle Efficiency

 

Background

I’m one of six technical coaches engaged by a large bank to support an initiative to improve software delivery performance. The IT department is an established agile software development shop that uses the SAFe framework with Scrum at the team level. They are seeking to achieve continuous delivery, improve software quality, establish a developer-friendly working environment, and foster a culture of continual improvement.

We want to be able to show the effects of changes the teams make in their working practices. Improving delivery performance involves changing the way people work; therefore, we need measurements that aren’t dependent on doing the work in any particular way. Three metrics from the Lean school of thought are helpful: Throughput, Cycle Time, and Process Cycle Efficiency (PCE).
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